Patient Guide

As a patient with Baptist Cancer Center, you might have questions about your diagnosis, treatment plan, visits, and more. This patient visitor guide will help you find the resources and information you need.

At Baptist Cancer Center we put the needs of the patient first. Our staff includes cancer nurse navigators, palliative care specialists, chaplains, and enterostomal therapists that provide patients with the medical, emotional, and spiritual support they need throughout their treatment process. Our specialized staff helps patients through chemotherapy, postoperative care, and if myelosuppression is required for high-risk patients, our staff help them avoid infection during recovery.

We use an individualized approach for all our patients. Our treatments options are designed for each patient's cancer diagnosis and we offer a variety of leading-edge cancer treatments.

The Baptist Cancer Center (BCC) offers patients clinical and support services to provide them with the best possible cancer care. Offering our patients the best possible cancer care is important to us, so we offer social work services to help a patient's family understand the discharge process, address financial concerns, and locate resources within their community. Our clinical support services offer enterstomal therapy and education for families. Our pharmacy services strive to provide optimal drug therapy for our patients. Baptist Cancer Care has one of only a few hospital-based palliative care programs in the United States. Baptist Cancer Center also offers a dedicated cancer nurse navigator to help patients locate resources, find support groups, and coordinate care.

Cancer and COVID-19

During this extraordinary time, current and former cancer patients, their families, and their in-home caregivers may need to take extra steps to protect their health while staying at home. Chemotherapy and other immune system suppressing treatments can make cancer patients more vulnerable to infection. We recommend you follow these suggestions by the Centers for Disease Control and Prevention for safeguarding the health of cancer patients and their loved ones.

Electronic Health Records

Baptist OneCare, Baptist’s electronic health record, powered by Epic, features and easy to use patient portal called MyChart. Through MyChart, patients can manage their own health care and communicate with their health care team. Learn more by clicking here.

Insurance Information

Navigating a serious diagnosis like cancer while trying to plan financially can be a burden. At Baptist Cancer Center, we're here to help you. Our nurse navigators and financial counselors can help you understand your coverage, payments and responsibility.

Baptist Cancer Center accepts most major health plans, including Medicare, Medicaid and TennCare, but all cases are individual. It's important to verify your current coverage.

Finding Answers

You can find more answers in several ways.

  • Baptist Health Services Group provides patients with an updated list of insurance plans that include Baptist.
  • Contact your company's human resources department or you insurance contact to verify if Baptist is included in you plan.
  • Speak to one of our financial counselors. Contact the Baptist Cancer Center nearest to you.
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